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Voting Terms and Conditions - General

1. Voting Methods & Eligibility:

  • USSD: Dial 71319# during voting periods. Standard network charges apply.
  • Mobile App: Download the "Media General Reality" app (iOS/Android). Data charges may apply. Vote via the in-app "Vote" button, which redirects to the official voting website.
  • Online Website: Visit https://pmxtra.tv or other advertised sites. Click the "Vote" button under your chosen contestant to be redirected to the voting website.
Eligibility:
  • Voting is open to all users regardless of geographically location at the time of voting.
  • Must be 18+ years old or have parental/guardian consent if under 18.
  • Employees of Media General Group & affiliates, their immediate families, and anyone connected with the show's production are ineligible to vote.
  • Registration: May be required for app/website voting.

2. Voting Process & Results:

  • Voting Windows: Specific dates/times announced on-air & via official social media.
  • Fees: Each vote costs an amount of money. This is displayed at the point of voting. Payment is accepted through Mobile Money and Card Payments by our technical partners Paystack or Hubtel. NO REFUNDS, even for errors.
  • Vote Count:
    • Votes tallied electronically & independently audited.
    • The in-app "Leaderboard" may be temporarily hidden.
    • Elimination based on BOTH public votes & judges' scores.
    • On-air vote counts are final, even if different from other platforms.
  • Disputes: Media General's decision on any voting matter is final.
  • Technical Issues: If votes are affected by technical problems, Media General may discount them & announce results without those votes.
  • Unofficial Voting: Media General is not responsible for any unofficial voting methods and may discount votes suspected to be from such sources.
  • Vote Freezes: May occur at any time. Votes cast before the freeze count; results announced; voting reopens for remaining contestants.

3. Other voting conditions

  • Mobile In App: Download the latest version of the official MG Reality app from the relevant app store. Click on the ‘Vote’ button in the app, and you will be redirected to the voting website. Follow the instructions to cast your vote.
  • Online Website: Visit https://pmxtra.tv or any advertised website. Click on the ‘Vote’ button under your favourite housemate and follow the instructions to cast your vote.
  • Voting restrictions: Users have unlimited votes per registered device per voting window.
  • Contingencies: In the event of a tie, tiebreakers will be used as outlined in the detailed terms and conditions.
  • Technical failures: If the outcome of a vote cannot be reasonably determined due to technical failure or other reasons, the program producers will decide on the result, and their decision is final.

4. Data & Privacy, Legal & Liability, General:

  • Data & Privacy: We collect your phone number & voting data solely for the voting process & may share it with our technical partners (Paystack, Hubtel) ONLY for payment processing. Data is stored securely in accordance with Ghana's Data Protection Act, 2012 (Act 843). You have the right to access, correct, or delete your data.
  • Legal & Liability: These T&Cs are governed by the laws of Ghana. Any disputes will be subject to the exclusive jurisdiction of the Ghanaian courts. Media General & its affiliates are NOT liable for network outages, errors in the voting platform, or any loss/damage arising from participation in voting.
  • General: We may update these T&Cs at any time. Changes will be notified via the app/website. For questions or support, use the in-app help section or visit our website's contact page.

By voting, you confirm you've read, understood, & agree to these T&Cs.

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